FAQ?

Here are a few FAQ areas that tend to come up time and again that you may wish to consider.

About Us

  • How long have you been in business?  2019
  • What makes you different from your competitors? After sale services. 
  • From where do you operate? Kuwait country.

Returns

  • Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)? yes accepted and guaranteed.
  • Do you allow refunds for a change of mind? If so, how long do customers have to contact you? after receiving the amount on out acc. directly.

Shipping

  • To where do you ship? worldwide
  • How long does it take you to process an order before it is dispatched? couple of days.
  • Where are your packages shipped from? supplier country.
  • Do you ship packages internationally? yes.
  • How do you price your postage? different  by vendor.
  • You can link to your postage page.  track no will be given on request.
  • Tracking (We’ll use DHL as an example, but we can use any shipping carrier like  USPS, FedEx, UPS, etc.).

Payment methods

  • What payment methods do you accept? cash on delivery and visa, master card.
  • If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock? 29 days.
  • Do you offer lay-bys? If so, can you provide a link to your terms and conditions? sure https://medikka.net/terms-and-conditions/

Loyalty points

  • Do you offer loyalty points or reward points, gift certificates, etc.? yes and discount coupons .