Refunds Policy

Refund Policy and/or Damaged or Faulty Products

If any product you order arrives damaged or is not of an acceptable quality you may have:

  1. Rights under the Refund Policy;
  2. Legal rights and remedies in Kuwait under the Competition and Consumer and other rights under other consumer laws applying in each Kuwait State and Territory; and/or
  3. To have the product repaired or replaced 

We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that they are of acceptable quality, and match the description we have provided to you.

Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods.

Generator place will not be liable for these goods once the delivery note is signed, however if you subsequently discover the goods are faulty or damaged, please contact us immediately as per the details below.

If your Order arrives damaged or the goods are faulty, please contact us on +965-66458255.

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or found similar goods at a cheaper price elsewhere.

We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Our refunds policy aims to ensure you are satisfied with your purchase while protecting Generator Place from the costs incurred from delivery or postage of the returns. Any return delivery costs will be at the purchaser’s expense, unless they are related to faulty or damaged goods.