Returns And Replacements Policy

This Returns and Refund Policy is effective for the “Generator Place” herein described as the retailer in Australia and covers all goods purchased either in store or online.

Returns:

Faulty good returns:

If the goods are returned as a result of a manufacturer’s defect, then any freight component that will be covered by the retailer (in the form of a reimbursement of the customers freight costs) provided the cause of return is determined by the retailer to be manufacturer’s defect. If the cause is determined as wear and tear or operator’s negligence then all costs associated with the freight will be borne by the customer.

You may call +965-66458255 for details on how to return the product.

Returns for manufacturer’s defect must be received by the retailers prior to the expiration of the warranty period as listed on the customer’s invoice. Any returns after the date of warranty has expired will not be accepted by the retailer.

Faulty goods responsibilities by the retailer:

The retailer warrants that all goods purchased by the customer will be of merchantable quality. If the customer returns an item owing to faulty manufacture and the retailer deems the return to be due to faulty manufacture then the retailer will have 3 options to remedy:

  1. Repair and return goods
  2. Replace goods with a new item (total warranty period will be from original purchase)
  3. If there is no repair or replacement option a full refund will be made by the retailer to the customer.

Any questions regarding this policy may be directed to our call center on +965-66458255.